Customer Care

Services in Store

Pick up in Store

Stone Island offers you the possibility to pick up for free in a store the items you ordered online.

After selecting your preferred delivery option at checkout, select "Pick up in store" and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:

  • A valid ID
  • The shipping confirmation email (printed or on a mobile device).

If the item is not picked up within 20 days of delivery to the store, the order will be returned to our warehouse and we will issue a refund.

The service is available for any collection in the following sales points: 

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Return in Store

You can return items purchased at Stoneisland.com to a store within 20 days, just follow the steps listed below:

  • Make sure the items are in the original condition, all tags and packaging included
  • Put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package.

The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

In-store returns are only possible in the country where the order was made and are possible for any collection in the following sales points:

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Click from Store

You can place an order with the help of our specialized staff in some selected Stone Island stores. Simply select the items you want and provide your details and shipping address: our staff will do the rest.
You will receive a confirmation email with your order details, and another email when your order is sent.
You can get information about the stores where this service is available here.

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