Customer Care

Pick up in Store

Stone Island offers you the possibility to pick up for free in a store the items you ordered online.

After selecting your preferred delivery option at checkout, select "Pick up in store" and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:

  • A valid ID
  • The shipping confirmation email (printed or on a mobile device).

If the item is not picked up within 20 days of delivery to the store, the order will be returned to our warehouse and we will issue a refund.

The service is available for any collection in the following sales points: 


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