Customer Care

Return in Store

You can return items purchased at Stoneisland.com to a store within 20 days, just follow the steps listed below:

  • make sure the items are in the original condition, all tags and packaging included
  • put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package.
The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued. .

In-store returns are only possible in the country where the order was made and are possible for any collection in the following sales points:

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