FAQS

If you need further assistance or if you have any questions about your product, you may:

• Visit the authorised retailer where the item was purchased, or any Stone Island store.

• For online purchases or purchases from other stores, you can contact our Client Service by filling in the following Aftercare Form.

Please remember to gather all possible details in order to be properly assisted.

We kindly inform you that not all repairs are possible, however we will do our best to offer assistance.

In this section you can find some tips for item care and maintenance.

Care instructions can be found on:

• Care labels available inside your Stone Island garment

• Composition and care information available in the item page on stoneisland.com

For proper care, instructions on the garment's internal label should be strictly followed.

If the garment includes a badge (rectangular label with Stone Island logo embroidery attached via two buttons), remove it before washing as it could transfer colour, damaging the garment. The same recommendation applies to other detachable accessories.

Avoid contact with oil or alcohol-based substances such as perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.

In case of large stains, we recommend cleaning the item promptly to avoid the stain penetrating inside the garment materials.
Before cleaning we recommend covering accessories (e.g. zip pull tabs) to avoid possible damage to item fabric or to accessories during the cleaning process.

Contact with heavily textured surfaces might damage fabric, cause pulled threads and scratches on areas of greatest use and on edges. We recommend avoiding such surfaces to preserve item integrity.

Store your item in a cool dry place and avoid prolonged exposure to direct light, heat or moisture sources.
Over-packing and folds can permanently ruin embroideries, artwork, leather inserts and other delicate parts. We advise careful storage.
It is also suggested to take the item out from storage and let the item breathe from time to time.

Please always refer to care labels available inside your Stone Island garment for specific cleaning instructions.

When cleaning your item at home, we recommend paying particular attention to:

• Wash separately or with other items of the same colour tone

• Avoid soaking

• Line dry in the shade

• In case of down jackets, during the drying process firmly and gently shake the garment, in different directions and in different points, so that the down is redistributed evenly.


Items in leather can be entrusted to a specialist.

For storage, we recommend hanging up the item and not compressing it.

Stone Island has created a universal sizing system that aims to provide a unique reference for all countries.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

For any size and fit inquiries, do not hesitate to contact us.

By creating a My Stone Island account on stoneisland.com, you will enjoy exclusive and dedicated services:

• A Wish List to save your preferred items and create your unique style

• A My Orders page to check the status of your orders and returns in real time

• A Card Wallet to save your payment details which are safely stored

• An Address Book to shop faster on your next visit

• Easy Return Process

• Quick Exchange Process

Register now to access a seamless and personalised shopping experience.

You can update and modify all the information of your account by clicking on “Modify” on your account.

If you wish to close your account, please contact us.

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