Go to main contentSkip to footer navigation
< Client Services

Order management

Track your purchases, request an exchange or return, and select your preferred delivery and payment methods.

CONTACT US

MY ORDERS

TRACK ORDERS AND REQUESTS

Follow the status of your orders and other requests.

START TRACKING

EXCHANGES

If an item doesn't suit you, you can easily exchange it for another one.

MAKE AN EXCHANGE

RETURNS

If you change your mind for any reason, returns are seamless and free of charge.

MAKE A RETURN

PAYMENT AND DELIVERY

  • CREDIT CARDS

    All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, MasterCard, Visa.

  • MOBILE PAYMENTS

    Selected mobile payment methods, including Alipay, Amazon Pay, Apple Pay, Google Pay, Klarna, PayPal, WeChat Pay.

We invite you to verify available payment methods at checkout when finalising your order.


Depending on the method selected, the order total may be charged as soon as the order has been completed or a pre-authorisation of payment may be required.

  • STANDARD SHIPPING

    17.00 €

    Delivery in 3-5 working days.

  • EXPRESS SHIPPING

    23.00 €

    Delivery in 2-3 working days.

We invite you to plan your purchases by taking into consideration that orders will not be shipped on the days of closure indicated at checkout.

EXCHANGE OR RETURN IN STORE

You can make exchanges and returns directly at a Stone Island store where this service is available, only in the country of purchase.

STORE LOCATOR

RELATED FAQS

ONLINE AND IN-STORE SERVICES

Discover our offering of initiatives tailored to ensure a seamless and personalised shopping experience.

learn more

AFTERCARE

Our experts provide guidance on how to care for your items and assistance with repair requests when necessary.

learn more