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FREQUENTLY ASKED QUESTIONS

WHAT CAN WE HELP YOU WITH?

Shopping

  • If you need advice or assistance, simply contact our Client Service to get started.

    When checking out, you can choose to receive a direct payment link via email, allowing you to pay safely with one click.
  • As soon as you confirm your purchase online, we start preparing the order to ensure timely delivery.

    Standard items can only be cancelled before the parcel is ready to be shipped.

    Should you wish to cancel any item in your order, contact our Client Service and we will be happy to check if the cancellation is still possible.

    In case the order cancellation is no longer feasible, you can return or exchange standard items.

    Should you need further information, please consult our Return Policy and T&C of Sale.
  • Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Services area.

    Registered clients will also find all available updates in their My Stone Island account. We will update you in real-time through the Order Confirmation email, and the Order Update email.
  • To get the most out of your experience on stoneisland.com, we recommend you use the latest versions of your browsers.

    If you experience any kind of issue during navigation, try to eliminate all Cookies and Temporary Files from your computer. Also, check that Javascript is enabled.

    For further support, please contact us with the following details:

    • Your operating system (Windows Vista, Mac OS X, etc.)

    • Internet browser and version (Internet Explorer 9, Firefox, Safari, etc.)

    • The link to the product page of the item you wish to purchase
  • On stoneisland.com, you can reserve selected items even if they are not yet available. The estimated delivery date is indicated within the product page.

    You will be charged the corresponding amount once you complete your order or at the time of shipment of each article, depending on the payment method that you selected at checkout.

    We will notify you by email as soon as each item is shipped to you.
  • On stoneisland.com you can send a gift to a person of your choice and deliver it directly.

    The recipient will receive a gift card with your personal message inserted during the online checkout.

    For each order, an electronic receipt will be sent to the purchaser.
    All orders are also sent with a physical gift receipt, excluding prices.
  • Standard: your order will come in a 100% R-PET made from 100% PCW (Post-Consumer Waste) recycled materials garment bag. A hanger made from Post-Consumer Waste recycled plastic will be provided for outerwear pieces.

ONLINE AND IN-STORE SERVICES

Discover our offering of initiatives tailored to ensure a seamless and personalised shopping experience.

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AFTERCARE

Our experts provide guidance on how to care for your items and assistance with repair requests when necessary.

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