Order management

You can return any item purchased on stoneisland.com within 20 days of the delivery date.

Once you have filled in the Return Form, you have up to 14 days to ship the parcel back to our Distribution Centre.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.
• The package can only be shipped from the same country it was delivered to
• The purchase was done on stoneisland.com or through the online Click From Store service in a Stone Island Boutique
• That less than 20 days have passed since the courier delivered the order

If all the above conditions are met, simply click the return button after you have received the package and if you are not registered, fill in the Online Return Form. You will then be contacted by Ilyang to arrange a pickup.

We normally verify and process rerturns within 3 business days from their receipt at our distribution centre.

If the above conditions are not met, please note that we will be unable to accommodate your return request, and the item(s) will be shipped back to you.

Once your return has been accepted, you will receive a Return Confirmation email and a refund will be issued to the original payment method.

You can follow your return in our Client Service area on stoneisland.com by simply inserting your return number.

For further information on the conditions for exercising your right to return, please see the Legal Area.

You may return or exchange items purchased on stoneisland.com in selected stores within 20 days from when the package was received.
Find out where this service is available on our Store Locator.

Please note that:

• Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included

• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.

• Items can only be returned from the same country they were delivered to. Stores in different countries will not be able to accept your return.

Our Client Advisors will take care of verifying that the returned products comply with our return conditions.

If the return is accepted, our team will ship the items back to our Distribution Centre on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.

Stone Island offers free return shipping through the courier Ilyang. Send your return request by clicking return button after you have received the package and if you are not registered, fill in the Online Return Form within 20 days of the delivery date.

You then have up to 14 days to ship the parcel back to our Distribution Centre.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid Ilyang label included in your order over any prior delivery information. The pre-paid label gives you free return shipping and guarantees the package is insured in the event of theft or loss during transit

4. Please fill in the Online Return Form within 20 days from receiving the item. Then, Ilyang will arrange the pickup of your package.