You can request to return items within 15 days from the date you received your parcel.
Before you return your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
For more information, consult our Returns and Refunds section.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.
All orders placed and delivered between 19 November and 21 December may be exceptionally returned until 7 January.
Orders delivered after 21 December follow the ordinary return policy.
Please be advised that changing your location while shopping will remove all items from your Shopping Bag.
- China, Mainland
- Czech Republic
- Hong Kong, SAR of China
- New Zealand
- Russian Federation
- South Africa
- South Korea
- Taiwan, China
- United States
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