EXCHANGES
If you need an item in a different size or colour or would like an entirely different one, the exchange process is easy and seamless.
CONTACT US
MAKE AN EXCHANGE
- ONLINE
- IN STORE
Enter your order information to get started.
Exchanges and returns are only allowed within the same country the original order was delivered to.
HOW IT WORKS
STEP 01
COMPLETE EXCHANGE FORM
If you have an account with us, log in and follow the instructions under Exchanges. If you would like to proceed without an account, please complete the return form by clicking below.
STEP 02
CHOOSE NEW ITEM
Select the item you want to return and the reason why, then add the new item you would like to receive.
STEP 03
RETURN PACKAGE
Package your items, attach the UPS pre-paid return label included in your original order, and send the parcel back to us. If you have misplaced your return label, please contact our Client Service to receive another one.
STEP 04
CONFIRMATION
Your new item will be shipped once we have received and accepted your return.
Related FAQs
ONLINE AND IN-STORE SERVICES
Discover our offering of initiatives tailored to ensure a seamless and personalised shopping experience.
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AFTERCARE
Our experts provide guidance on how to care for your items and assistance with repair requests when necessary.
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