ONLINE AND IN-STORE SERVICES

Discover a series of initiatives, available online and in Stone Island stores, designed to offer you a seamless and personalised shopping experience.

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ONLINE SERVICES

SHOP WITH US

Enjoy a personalised shopping experience with one of our Client Service Advisors who are happy to assist you and provide curated recommendations. You can then complete your purchase with a safe and secure direct payment link.

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IN-STORE SERVICES

01

CLICK AND RESERVE

If you see an item you like on stoneisland.com, our Client Advisors will set it aside at your nearest store so you can come in and try it on.

02

ORDER PICK UP

Arrange to have your Stone Island package delivered to your nearest store for you to collect at your convenience.

03

EXCHANGES AND RETURNS

Easily exchange or return an item in store by checking the Store Locator to see where this service is available, only in the country of purchase.

VISIT US

Find your nearest Stone Island store to discover the latest collections.

related FAQs

  • If you need advice or assistance, simply contact our Client Service to get started.

    When checking out, you can choose to receive a direct payment link via email, allowing you to pay safely with one click.
  • As soon as you confirm your purchase online, we start preparing the order to ensure timely delivery.

    Standard items can only be cancelled before the parcel is ready to be shipped.

    Should you wish to cancel any item in your order, contact our Client Service and we will be happy to check if the cancellation is still possible.

    In case the order cancellation is no longer feasible, you can return or exchange standard items.

    Should you need further information, please consult our Return Policy and T&C of Sale.
  • Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Services area.

    Registered clients will also find all available updates in their My Stone Island account. We will update you in real-time through the Order Confirmation email, and the Order Update email.
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AFTERCARE

Our experts provide guidance on how to care for your items and assistance with repair requests when necessary.

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ORDER MANAGEMENT

Track your purchases, request an exchange or return, and select your preferred delivery and payment methods.

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