Order management
Track your purchases, request an exchange or return, and select your preferred delivery and payment methods.
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MY ORDERS
EXCHANGES
If an item doesn't suit you, you can easily exchange it for another one. From April 20th, in derogation of the Terms and Conditions of Sale, the exchange service will be temporarily unavailable online for a limited number of days. The return service will remain active.
FAQSRETURNS
If you change your mind for any reason, returns are seamless and free of charge.
MAKE A RETURNPAYMENT AND DELIVERY
CREDIT CARDS
All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, MasterCard, Visa, Visa Electron, Maestro.
MOBILE PAYMENTS
Selected mobile payment methods, including Alipay, Apple Pay, Google Pay, Klarna, PayPal, WeChat Pay.
We invite you to verify available payment methods at checkout when finalising your order.
Depending on the method selected, the order total may be charged as soon as the order has been completed or a pre-authorisation of payment may be required.
EXPRESS SHIPPING
50.00 AUD
Delivery in 5 working days. Remote areas are likely to require 2 extra days for delivery.
We invite you to plan your purchases by taking into consideration that orders will not be shipped on the days of closure indicated at checkout.
EXCHANGE OR RETURN IN STORE
You can make exchanges and returns directly at a Stone Island store where this service is available, only in the country of purchase.
RELATED FAQS
ONLINE AND IN-STORE SERVICES
Discover our offering of initiatives tailored to ensure a seamless and personalised shopping experience.
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AFTERCARE
Our experts provide guidance on how to care for your items and assistance with repair requests when necessary.
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